Privacy Policy

Welcome to HubMate. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service"). Please read this policy carefully to understand our practices regarding your personal data.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our roommate matching services
• Matching Algorithm: To match you with compatible roommates based on budget, lifestyle, location preferences, and other factors
• Verification: To verify your school or employer affiliation through email verification
• Communication: To send you notifications, updates, messages from other users, and important service announcements
• Safety and Security: To detect, prevent, and address fraud, abuse, security issues, and other harmful activities
• Analytics: To analyze usage patterns, improve our features, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests
• Business Operations: To manage our business operations, including customer support and technical assistance

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use SSL/TLS encryption to protect data in transit between your device and our servers
• Secure Storage: Personal data is stored on secure servers with access controls and authentication requirements
• Regular Audits: We conduct regular security assessments and audits to identify and address vulnerabilities
• Access Controls: We limit access to personal information to employees, contractors, and agents who need to know that information to process it
• Authentication: We require strong passwords and offer two-factor authentication for enhanced security

Important: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use our Service at your own risk.

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: You can request deletion of your account and associated personal data
• Right to Data Portability: You can request export of your data in a machine-readable format
• Right to Object: You can object to certain processing of your personal information
• Right to Restrict Processing: You can request that we limit how we process your information
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw consent at any time
• Opt-Out: You can opt-out of marketing communications by adjusting your notification preferences or contacting us
• Right to Lodge Complaints: You have the right to file a complaint with your local data protection authority

To exercise these rights, please contact us at hello@hubmateapp.com. We will respond to your request within 30 days, or as required by applicable law.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: We retain your information while your account is active and for a reasonable period thereafter
• Deleted Accounts: When you delete your account, we will delete or anonymize your personal information within 30 days, subject to the exceptions below
• Legal Requirements: We may retain certain information to comply with legal obligations, resolve disputes, enforce agreements, or for legitimate business interests
• Backups: Information may persist in backup systems for up to 90 days after deletion
• Anonymized Data: We may retain anonymized, aggregated data that cannot identify you for analytics and business purposes

We use cookies and similar tracking technologies to collect and store information about your use of our Service.

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

Our Service is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information immediately. If you believe we have collected information from a child under 13, please contact us at hello@hubmateapp.com.

Your information may be transferred to and processed in the United States, where our servers are located. By using our Service, you consent to the transfer of your information to the United States.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Compliance with the General Data Protection Regulation (GDPR)
• Implementation of appropriate technical and organizational measures

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we collect, use, disclose, and sell
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: We do not sell your personal information. If we did, you would have the right to opt-out of such sales
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise your California privacy rights, please contact us at hello@hubmateapp.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to the address associated with your account (for material changes)
• Displaying a prominent notice on our Service (for significant changes)

Your continued use of our Service after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days, or as required by applicable law.